Our Standards

Comfort Systems, USA warranties all sponsored products for a period of 5 years from installation errors and manufacturer defects in accordance with our quality pledge. This warranty is 100% coverage for the 1st year while the following 4 years have a $100 deductible. All non-sponsored products are covered by Comfort Systems, USA for 1 year like all other dealers. This warranty excludes system faults due to lack of maintenance, power related damages (ex: storms, power surges), animal related damages or neglect. Service contract Members receive additional 1 year warranty so long as contract stays in effect.

Our objective is to offer the best options, best equipment and best service while maintaining a competitive price. We realize all installations are not the same and contractors are not created equal, so we want to point out our standards of operation and allow you to compare.

Standard Labor Warranty:

5 years on Rheem brand, 1 year on all other products, 1 year on repairs

Professional Promise:

  • $100 refund if we fail to meet our commitment of 5 year labor guarantee = for primary sponsored products only
  • 5 year labor guarantee = for primary sponsored products only
  • No surprise cost = Once quoted, we don't raise price
  • No smoking/swearing in your home = Professionalism every time
  • Code compliance = Work is always performed to meet every building code
  • Cleanliness = Our desire is leave your home cleaner than we found it
  • Drug free = We perform random drug testing to offer our customers security and trust


$1 million plus dollar coverage

Register equipment for you:

We register equipment online and mail to you to provide a peace of mind that it is handled

Remove all debris for job:

All debris removed and disposed of unless otherwise specified

Free Load Calculations:

Whole house calculations

Offers Service Contracts:

Yearly service membership savings up to 30% off regular cost

References available:

Yes, from installations and service calls

License by State:

North Carolina & Virginia


…We don’t buy from other dealers, we buy direct.

Match Price Guarantee:

We match or beat any prices from contractors meeting our standards with same equipment and same installation, or we pay $50.00 when we refuse to take the job at that price.

Up Front Pricing:

We will tell you the cost every time before repair. Special situations only will be given a range of cost. We can show you in our price book that you are paying the same as the next customer. We never charge for time on phone, waiting on parts or delays. Same price every repair.

Customer Rewards:

We value our customers and will give a one Spring or Fall Tune Up for a referral of new customer that results in an install.

Extended Warranty:

We offer 10 year labor warranty on our top two premier Rheem systems at ½ price with service membership coverage for that time frame.